We are looking for an experienced Client Relationship Management Lead to be part of our impactful client & learner experience team at HARDSKILLS and help build and deepen client relationships as we expand.

HARDSKILLS is a B2B online learning solution for enterprises to upskill their workforce in the hard-to-teach but hot-in-demand human behavioural skills such as how to think critically, collaborate, sell & influence, manage time efficiently, communicate effectively, be agile, etc.

Key Responsibilities

• Strategic Client Management: Serve as the primary point of contact for key enterprise accounts, ensuring goals are aligned.
• Relationship Building: Build trusted, authentic relationships with multiple stakeholders, from senior executives to program managers, to drive client retention and satisfaction.
• Customer Success Planning: Develop and execute tailored success plans that outline strategies to achieve customer objectives and maximize product value.
• Upselling & Cross-Selling: Identify and capitalize on opportunities to expand usage and introduce additional solutions to existing clients.
• Team Collaboration: Work cross-functionally with Sales, Product, and Marketing teams to address client needs and ensure seamless delivery of solutions.
• Metrics & Reporting: Track and analyze key customer metrics (adoption rates, engagement levels, ROI) and provide actionable insights to drive improvement.
• Issue Resolution: Proactively identify challenges and collaborate with internal teams to resolve issues, ensuring client satisfaction.

What we Offer

• Collaborative, fast-paced environment working with an experienced global team
• Professional growth & development from working with the world’s leading organizations in a dynamic digital industry
• Output-driven Work: Opportunity to let your professionalism and results drive your career trajectory.
• Hybrid Model: Enjoy a remote-first, flexible model that allows you to work from home while ensuring you meet in-person with clients to nurture lasting relationships
• Competitive compensation, generous vacation policy and standard business hours in a 5-day work week

Experience & Skills

• Bachelor’s degree or equivalent in Business, Marketing, or a related field.
• 6+ years’ experience in Customer Relationship management, account management, or customer success, preferably in the corporate e-learning or SaaS industry.
• Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
• Proven track record of managing enterprise clients and achieving high customer retention rates.
• Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.
• Analytical mindset with the ability to interpret data and turn insights into actionable strategies.
• Highly organized and self-motivated, with a customer-first mindset.
• Knowledge of the corporate e-learning landscape is a strong advantage.

How to apply:

If you are passionate about building strong client relationships and driving transformative learning experiences, we want to hear from you! Send your resume and cover note on why we should hire you to talent@hardskills.com with the subject line “Application: Customer Relationship Management Lead."